By making a booking with Edie Aesthetics you are confirming that you will be in attendance of said appointment and email/sms reminders are sent only as a courtesy.
Unavoidable events can occur meaning you may need to reschedule/cancel/alter an appointment, however please understand that the time reserved for you is not easily filled by another without adequate notice which heavily impacts on myself and my family, and also means someone else has missed out on an appointment.
Please contact the studio via texting the studio number 0478 186 405 ONLY, as soon as possible(the sooner the better even if you message at 2am my phone is always on silent however i’ll see it when I wake and it will lessen the fee).
Social DM’s, FB Messenger, and Emails WILL NOT be accepted in this circumstance.
Reschedules/Cancellations will be charged a % of the original booking on a sliding scale as follows:
-Less than 24hrs prior but before 6pm the day prior to your booking will be charged 40%. (Eg. your original booking has been reserved for Thursday 12th at 6.30pm and you notify me at 6.15pm the Wednesday 11th you will still be charged 40% as this is after 6pm day prior)
-After 6pm the day prior but before 7am the day of your booking will be charged 60%.
-After 7am the day of your booking, and No Shows will be charged 80% of the original booking.
*For Bespoke Facials that are booked as a time and thus varied price, the service will be charged as a Foundational Facial in corresponding with the time selected. (Eg an I’ve Got 75mins facial will be charged as The Foundational Two facial)
As the time has been specifically reserved for you the above conditions also apply to altering part your booking (eg, removing a service, changing the service type to a shorter timeframe). If you need to alter your booking please do so before the 24hrs so I may offer the remaining time to another client.
No Shows to any type of booking without any communication may be denied an appointment in future or will need to pay in full prior.
(For reference a condensed copy of this policy is stated at the bottom of all your booking and confirmation emails.)